Key stakeholders from the VA came to Georgia Tech to disclose known issues and concerns. The purpose of this pitch was to identify as many problem areas as possible leaving the design team to evaluate which area would provide the greatest opportunity.
There's a wheelchair shortage in the Hospital!...As fast as the Ambassadors gather wheelchairs, the clinics and escorts come through and take them.
A determination was made to pursue Wheelchairs (asset management) as a primary opportunity space based on the results of the evaluation matrix.
First on-site visit
Brainstrom after on-site visit
The Veterans Affairs Department's $2.6 billion budget shortfall for this fiscal year is further proof of administrators' incompetence and poor planning.
As a group, we established a framework for research methodology. It was important make the best use of time and resources.
Based on the interviews with VA staff, we analyzed the stakeholder in wheelchair management which is a great input for final concept evaluation.