SERVICE DESIGN, STRATEGY, PRODUCT DESIGN, PROTOTYPING


Intro

Wheelchair Loss

Wheelchairs are to hospitals what shopping carts are to grocery stores -- a necessity, but also a theft problem.

Role: Product designer, UX Researcher

The Pitch

Background

Key stakeholders from the VA came to Georgia Tech to disclose known issues and concerns. The purpose of this pitch was to identify as many problem areas as possible leaving the design team to evaluate which area would provide the greatest opportunity.

There's a wheelchair shortage in the Hospital!...As fast as the Ambassadors gather wheelchairs, the clinics and escorts come through and take them.

AMC Ambassador
The Pitch

Opportunity

A determination was made to pursue Wheelchairs (asset management) as a primary opportunity space based on the results of the evaluation matrix.

First on-site visit

Brainstrom after on-site visit

The Veterans Affairs Department's $2.6 billion budget shortfall for this fiscal year is further proof of administrators' incompetence and poor planning.

House Lawmakers

The Process


How

The process how we collaborate internally and also with customers which is VA staff in this case.

The Plan

Making schedule

The Process

Research methods

As a group, we established a framework for research methodology. It was important make the best use of time and resources.

The Process

Stakeholder

Based on the interviews with VA staff, we analyzed the stakeholder in wheelchair management which is a great input for final concept evaluation.

Deliverable

Concept Evaluation + Journey Map